Question 1

How do I send an invoice to a client?

Accepted Answer

Open the invoice and tap or click "Send Invoice" to email it via our server ("invoice@tofu.com"). You can track the status as "Sending", "Sent", or "Viewed". In the app, you can also share the invoice via messengers, text messages, or email by tapping "Share".

Question 2

Can my customers cover the card fees?

Accepted Answer

For US users: You can pass the payment fee onto your client by enabling this option in the app. Just go to Settings > Accepting Payments > tap on "Online Payment Fee" and turn on the toggle. This will automatically add the fee to your invoices when a client pays to your Stripe account.

Question 3

Can I accept card payments?

Accepted Answer

You can accept payments right after the job’s done – no extra devices needed. Clients can pay by Cash, Check, Visa, Mastercard, Apple Pay, Google Pay, Cash App Pay, Zelle, Klarna, Link, or ACH Direct Debit.

Question 4

Is it hard to set up?

Accepted Answer

Not at all. One of the most common themes in our user reviews is how easy it is to get started. You don’t need any experience or extra time – just sign in and start working.

Question 5

Can I use Tofu on my phone and computer?

Accepted Answer

Tofu is available on iOS, Android, tablets, and desktop.

Question 6

Can I customize my invoices?

Accepted Answer

In the app, you can change the color and template when creating or editing an invoice – tap "Preview" > "Customize".

Question 7

Can I create estimates?

Accepted Answer

Yes, you can create estimates in our app. You can add your logo, business details, adjust pricing, and apply taxes or discounts. Every estimate looks clean and on-brand. To convert an estimate to an invoice instantly once it’s approved, just open it from the list and tap the black button at the bottom of the screen.

Question 8

Can I use Tofu without an office?

Accepted Answer

Yes. Tofu was built for field teams and crews who run the whole job from the road. You can send invoices, collect payments, and track everything without needing a back office.

Question 9

What if I have questions or need help?

Accepted Answer

You can always reach out through our in-app chat support – a real person will be there to help you.

Question 10

Can I manage multiple businesses?

Accepted Answer

Yes. Go to Settings > Business Information to create and manage multiple business profiles.

Question 11

What kinds of businesses use this app?

Accepted Answer

Tofu is tailored for a wide range of industries, including construction, plumbing, handyman services, electricians, auto repair, HVAC repair, lawn care pros, general contractors, cleaning crews, landscapers, and more. It allows you to invoice clients for services and materials, and accept payments online or in person on-site using only your smartphone.

Question 12

Will Tofu work with a weak or no internet connection?

Accepted Answer

Yes – Tofu works even when you're offline. You can create invoices and estimates in the field, and everything will save and sync automatically once you're back online.

Question 13

How do I link my Stripe account?

Accepted Answer

If you already have a Stripe account, connect it by going to Settings > Accepting Payments, enabling "Accept Card Payments", and linking your bank account with your Stripe login details. Then you can accept online payments.

Question 14

Do my clients need to sign up to view invoices or estimates?

Accepted Answer

No, your clients can view their invoices without signing up.

Question 15

Can I apply a discount to an invoice?

Accepted Answer

Certainly! You can edit your receipts to add a discount as either a percentage or a fixed amount to any item or the total price.

Question 16

Can I add a note or payment information to the invoice?

Accepted Answer

Yes. Use the Notes section to add any extra info. It appears after you've added at least one item and client details. The last added note is saved for future use.

Question 17

How do I add tax rate and information?

Accepted Answer

When creating or editing an invoice, select "Tax", enter the percentage, and choose whether it's "included" or "excluded". You can also add your tax number or additional info in the "Notes" field.

Question 18

Can I print or download the invoice as a PDF?

Accepted Answer

Invoices are in PDF format by default. On the web: Open the invoice, then click "Download" or "Print". In the app: Open the invoice, tap "Print", or tap "Share" > swipe down > "Save to Files".

Question 19

How do I start collecting payments online?

Accepted Answer

You can connect your Stripe account from our app: go to Settings > Accept Payments > Stripe > follow the steps.

Question 20

Is my data kept private?

Accepted Answer

Your data is kept private and secure without third-party intervention. Your privacy is important to us, you can rest assured that your information is safe.

Question 21

Are there any processing fees for payments?

Accepted Answer

In the US, Stripe typically charges 2.9% plus 30¢ per transaction. You can see full details at stripe.com/pricing. We charge an additional 1% per successful transaction.

Question 22

How do I track the payment status?

Accepted Answer

If you received payment through our platform, you should receive a push notification on your device, and the invoice status will automatically change to "Paid" with a Stripe label. However, if you're paid outside our platform, you can manually update the status and select the appropriate label, such as Cash, Bank, or another method.

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