You can review the previous version of our Refund policy here.
GetPaid Inc (“GetPaid”, or the “Company” or “we”) operates the following mobile applications and related services:
(each individually referred to as a “Service”, and collectively referred to as the “Services”)
We established this Billing and Refund Policy to prevent misunderstandings and disputes with our users ("You" or "User").
By using and/or otherwise accessing the Services provided by GetPaid, you confirm that you have read, understood, accept and agree to follow the Billing and Refund Policy.
1. BILLING POLICY
We provide our Service on a subscription basis.
- Billing Cycle. You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set on a time period, depending on the type of subscription plan you select when purchasing a subscription.
- Subscription packages. If you decide to subscribe, you need only choose one of the subscription packages. Whichever package you choose, keep in mind that the availability of different subscription plans may vary by location. Please note that we reserve the right to offer promotions on packages from time to time.
- Free Trials. GetPaid may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”). You may be required to enter your billing information to sign up for the Free Trial. If you do enter your billing information when signing up for the Free Trial, you will not be charged by GetPaid until the Free Trial has expired. On the last day of the Free Trial period, unless you canceled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected. At any time and without notice, GetPaid reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer. Any unused portion of a free trial will be forfeited when a subscription is purchased.
- Payment method. If you purchase the subscription to our Services through Apple App Store or Google Play, payments are processed exclusively as in-app purchases in accordance with the respective platform’s payment policies (please see Google Play Payment Policy, Apple App Store Payment Policy).
If you purchase the subscription to our Services through our website, payments are processed securely through Stripe. You must provide accurate and complete billing information, including your full name, address, state, zip code, and telephone number. By submitting such payment information, you authorize us to charge all applicable fees to your chosen payment method.
Please note that payment providers may require additional business days to review and process your payment, and you agree to any transaction delays resulting from such procedures.
We do not store any payment details, whether processed via in-app purchases or through Stripe. All payment information is stored and managed securely by the respective payment processors (Apple, Google, or Stripe).
- Fee Changes. GetPaid, in its sole discretion and at any time, may modify the subscription fees for the subscriptions. Any subscription fee change will become effective at the end of the then-current Billing Cycle. GetPaid will provide you with reasonable prior notice of any change in subscription fees to allow you to terminate your subscription before such change becomes effective. Your continued use of the Service after the subscription fee change comes into effect constitutes your agreement to pay the modified subscription fee amount.
- Automatic Renewal. By using our paid features, you acknowledge that your paid subscription will automatically renew at the end of the applicable subscription period (Billing Cycle). You should cancel your subscription or free trial (if applicable) before it renews to avoid being billed for the next subscription period. Subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period.
To comply with the FTC's Rules, we ensure that canceling your subscription is as simple as signing up. You may cancel your subscription renewal at any time, depending on how you purchased your subscription:
- If you have subscribed through the App Store (Apple) or Google Play:
You must cancel your subscription directly through your Apple ID or Google Play account settings. We cannot access or manage in-app purchases on your behalf. Please refer to Apple's or Google's official support instructions for canceling subscriptions.
In case of any difficulty, please contact our Support team at info@getpaidapp.com.
- If you have subscribed through our website:
You can cancel your renewal at any time by following these steps in your Stripe account:
Open Settings > Click your Avatar > Navigate to Settings > Click Cancel Subscription > A confirmation form appears > Click again Cancel Subscription > Fill in the short feedback form > Click Submit > Subscription is canceled.
For any questions or assistance with the cancellation process, contact our Support team at support@tofu.com. Please provide the information we need to identify you, such as your name, email address, or other contact details.
If you cancel your subscription, the Company requires a reasonable amount of time to process the action. You may continue to use the paid features after canceling your subscription for the remainder of the then-current subscription term. No automatic charges will be issued when cancellation is submitted to us. Please note that cancellation of your paid subscriptions does not remove your profile from our Services.
2. REFUND POLICY
You acknowledge and agree that the submission of a refund request does not guarantee that your request will be approved. Moreover, we reserve the right to cancel your order without any refund or decline any refund request if we suspect that you have or are engaged in, or have in any way been involved in, fraudulent or illegal activity.
2.1. Subscriptions Purchased via our Website
If you are not satisfied with the Service, you may request a refund under the following conditions:
- Usage-based refund policy. Our Refund Policy is based on whether the core functionality of the Service has already been used. If a user has not used the Service during the current billing period, a refund may be issued for that period.
If the user has used any core functionality of the Service such as creating and sending invoices (Tofu Invoice Maker, https://tofu.com, https://app.tofu.com), recording a transaction or accounting entry (Tofu Accounting), processing a payment (Tofu Pay), logging mileage (Tofu Mileage), submitting an expense (Tofu Expense), create works and workers (Tofu Field Service Software) it is considered to have been fully or partially rendered, and no refund will generally be granted. However, if you have used a Service but were not satisfied with its functionality or performance (for example, if an invoice failed to generate properly, a payment was not processed, or an expense record was not saved as expected), please contact us to discuss your case, and we will review it individually.
- Refund window. Refund requests may only be submitted during an active subscription period. If the user has not used the Service, we may offer a refund only for the current billing period (weekly, monthly, or annual subscription). Please note that if the subscription has already expired, no refund will be issued.
- Eligibility. Refunds are only available for first-time purchases. Renewals and subsequent charges are non-refundable.
- Submit a refund request. To request a refund, you can email us at support@tofu.com or open a chat with our support team via the Contact Support in the Service or on our website.
- Refund process. Once we receive your request, we will notify you regarding the approval status. If approved, the refund will be processed to your original payment method within 14 business days.
- Verification process. To comply with applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may request verification documents such as identification, proof of payment, or other supporting information before processing a refund.
Important Notes:
- To prevent renewal charges, cancel your subscription at least 24 hours before the renewal date.
- Deleting the Service does not cancel your subscription. Ensure you cancel the subscription before deleting the Service.
- We reserve the right to deny refunds if we believe the refund policy is being misused or if we suspect fraud or other misconduct.
2.2. Subscriptions Purchased via third parties
If you subscribed via an app distribution platform (e.g., Apple App Store, Google Play), refund requests must be made directly through the respective platform:
- Apple App Store. Refunds are handled directly by Apple. It might take up to 30 days for the statement to show the refund. To request a refund, open the receipt sent to your Apple ID email, visit Apple Support, and follow the instructions.
- Google Play. Refund requests must be submitted through Google Play Support. Find your Transaction ID (starts with GPA.XXX) in your Google Play confirmation email.
You can find your receipts in your email or through your App Store/Google Play purchase history.
Consumption Information. In accordance with our Privacy Policy, we may collect and process information about your in-app purchase activity for the purpose of assisting Apple with refund requests and ensuring compliance with applicable laws and regulations.
3. EU / UK NOTE: THE RIGHT OF WITHDRAWAL
Right of withdrawal:
For customers in the European Union (EU), United Kingdom (UK), Switzerland, you have the statutory right to withdraw from your purchase under certain conditions in accordance with Directive (EU) 2011/83/EU on consumer rights and corresponding national laws. This right does not apply to business users or purchases made for professional or commercial purposes. The following details explain how to exercise this right:
- Withdrawal period. You have the right to withdraw from your purchase agreement within 14 calendar days without providing any reason. This period expires 14 calendar days after the purchase date.
- Exercising the right of withdrawal.
To withdraw from your purchase, you must send us an unequivocal statement (e.g., an email or letter) before the withdrawal period expires.
Email: support@tofu.com
Mailing address: GetPaid Inc.
541 Jefferson Ave, Ste 100, Redwood City CA 94063
Exceptions to the right of withdrawal. You will lose your right of withdrawal once the service has been fully performed, or if the performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.
You may be asked to provide explicit confirmation that you wish the service to begin immediately and acknowledge that you lose your right of withdrawal once the service is fully performed.
This refund framework is aligned with the requirements of Directive 2011/83/EU on consumer rights and Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, as implemented in the national laws of EU Member States and the UK Consumer Rights Act 2015.
4. US NOTE
We comply with applicable U.S. federal and state consumer protection laws, including enhanced rights in certain states. The following outlines your rights and our refund practices for subscribers in the United States:
- Refund in case of death or disability. If you pass away during the subscription period, your estate is entitled to a prorated refund for the unused portion of your subscription. If you become medically disabled and unable to use the Service, you may also request a partial refund for the remaining time on your subscription by submitting medical documentation and a refund request to the contacts.
Email: support@tofu.com
Mailing Address: GetPaid Inc.
541 Jefferson Ave, Ste 100, Redwood City CA 94063
To exercise this right, you shall send us a clear cancellation request (e.g., by email) before the deadline.
5. NON-REFUNDABLE ITEMS
The following items are non-refundable:
- Lifetime subscriptions (if applicable).
- You have expressly consented to the immediate provision of the service (e.g., access to premium features), acknowledging that you forfeit the withdrawal right.
6. MISCELLANEOUS
- User responsibility for fees. Any transaction fees related to refunds (e.g., bank processing fees) will be borne by the user and deducted from the final refund amount.
- Amendment of policy. This Billing and Refund Policy may be updated from time to time in accordance with legal and regulatory changes. Continued use of the Services after changes are implemented constitutes acceptance of the revised Billing and Refund Policy.
6. CONTACT US
If you have any questions about this Billing and Refund Policy, please contact us:
Email: support@tofu.com
Mailing Address: GetPaid Inc.
541 Jefferson Ave, Ste 100, Redwood City CA 94063
